Effective Date: [28th May 2026]
Website: https://www.territories.co.ke/
Business Name: Territories Technologies Ltd
Location: Nairobi, Kenya

1. Our commitment to accessibility

Territories Technologies Ltd is committed to making Territories.co.ke accessible and usable for all customers, including people with disabilities in Kenya and beyond. We believe that everyone should be able to browse laptops, computers, projectors, accessories, and other technology products, compare options, and complete purchases independently and with dignity.

We are continually working to improve the user experience for all visitors and to apply relevant accessibility standards and best practices as our website and services evolve.

2. Scope of this statement

This Accessibility Statement applies to the Territories Technologies Ltd online store available at Territories.co.ke, including its key sections such as:

Home page and category pages for laptops, computers, projectors, and accessories.
Product detail pages, including descriptions, pricing, and images.
Shopping cart, checkout process, and order tracking pages.
Customer account pages (registration, login, and order history).
Informational pages such as About Us, Contact, Terms & Conditions, Privacy Policy, and Refund and Returns Policy.

This statement does not cover third-party websites, applications, or plugins that may be linked from our site (for example, external payment gateways, courier tracking pages, or social media platforms), which are governed by their own accessibility policies.

3. Standards and guidelines we strive to follow

Our goal is to align the Territories Technologies website with:

The Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, as the primary international standard for web accessibility.
Good practice recommendations from recognized accessibility organizations and industry bodies, adapted to the Kenyan market and local customer needs.

While we may not yet fully meet every WCAG success criterion, these guidelines inform our design, development, and content decisions on an ongoing basis.

4. How we are designing for accessibility

We are working to make the Territories Technologies website more accessible through the following principles:

4.1 Perceivable content

Using clear text labels and headings to identify categories such as Laptops, Printers & Scanners, Projectors & Accessories, and Networking Equipment so that screen reader users can understand the structure of the page.
Ensuring that navigation menus, product lists, and promotional banners are structured with logical headings and groupings so content can be perceived in a meaningful order.
Working towards providing sufficient color contrast between text, icons, and backgrounds, particularly in our primary navigation, call‑to‑action buttons (for example “Shop Now”) and price displays.
Aiming to ensure that important images, such as product photos and promotional banners, include descriptive alternative text or appropriate labels so that customers using assistive technologies can understand what is being displayed.

4.2 Operable interface

Designing our top navigation (for example, links to HOT DEALS, Laptops, Projectors & Accessories, Printers & Scanners, Computer Desktops, and Accessories) so it can be reached and activated using a keyboard.
Striving to ensure that search, filters, product links, “Add to Cart” buttons, and “WhatsApp Order” links are reachable via keyboard focus in a logical sequence.
Avoiding interfaces that rely solely on complex mouse gestures or hover‑only interactions, so that customers using keyboard, switch devices, or some screen readers can still complete tasks.
Working to ensure that time‑limited content such as deals and promotions does not create barriers for users who need more time to read or act.

4.3 Understandable information

Writing product descriptions, pricing details, and policy texts (including Refund and Returns Policy and Terms & Conditions) in clear and straightforward language where possible.
Presenting key commercial information in a consistent way, such as clearly indicating when prices are exclusive of 16% VAT, and explaining delivery timelines and warranty conditions in an organized format.
Using predictable navigation patterns so that links, menus, and buttons behave in familiar ways across the site.

4.4 Robust technology

Building on common, standards‑based web technologies that are widely supported by modern browsers and assistive technologies.
Reviewing templates and components used across the site (for example, product grids, category filters, and checkout forms) to improve compatibility with screen readers and other assistive tools over time.

5. Features that support accessible use

Although we are still improving, our website already includes or aims to include the following accessibility‑supporting features:

Structured navigation: Global header navigation grouped by product categories such as Laptops, Printers & Scanners, Projectors & Accessories, Networking Equipment, Smartphones & Tablets, and Computer Accessories allows users to quickly locate their area of interest.
Search function: A prominent search box (“I’m shopping for…”) to help users quickly find specific products or brands when scanning long lists is difficult.
Contact and support options: Multiple contact channels, including a phone/WhatsApp number (+254 708 964322) and email (sales@territories.co.ke), so that users who experience difficulties online can get direct assistance.
Consistent layout: Product category pages and product detail pages generally follow a consistent layout, which can help users with cognitive disabilities anticipate where to find key information such as price, VAT note, and “Add to Cart” options.
Clear store information: Physical store location (Old Mutual Building, Kimathi Street, 3rd Floor Room No 324, Nairobi) and office hours are clearly presented on policy and footer sections, providing alternative in‑person options for customers who may find online checkout challenging.

6. Ongoing improvements and future plans

We recognize that accessibility is a continuous process and not a one‑time project. We are progressively working to:

Audit key user journeys (browsing products, adding to cart, checking out, tracking orders, and contacting support) from an accessibility perspective.
Improve keyboard navigation so that all interactive elements can be reached and activated without a mouse.
Refine the heading structure of our pages so that screen reader users can navigate efficiently by headings and landmarks.
Increase color contrast where needed to meet or exceed WCAG 2.1 AA recommendations, especially on buttons, banners, and price tags.
Enhance alternative text for images, especially promotional banners and product images used to convey important information.
Review and improve form labels, error messages, and validation to make checkout and account registration as understandable as possible.

Where full compliance is not yet achievable, we will work to provide practical alternative options (such as phone‑based ordering or in‑store assistance) to ensure customers with disabilities can still access our products and services.

7. Known limitations

Despite our best efforts, some parts of the Territories Technologies website may not yet be fully accessible:

Some older banners, images, or icons may lack complete alternative text or may have non‑descriptive labels.
Certain interactive elements provided by third‑party plugins (for example, some sliders, pop‑ups, or embedded widgets) may not be fully accessible via keyboard or screen reader.
Dynamic content areas such as promotional sections or “deals of the day” may not always announce updates correctly to assistive technologies.
Some color combinations used in legacy templates may not fully meet recommended contrast ratios for all users.

We welcome feedback on any specific pages, features, or components that present difficulties so that we can prioritize fixes based on real user experience.

8. Alternative access options

If you experience difficulty using our website due to a disability or technical limitation, you can still access our products and services through the following alternative channels:

Phone and WhatsApp support: Call or WhatsApp our sales team on +254 708 964322 for help browsing products, checking stock, placing orders, or following up on deliveries.
Email support: Email sales@territories.co.ke with your product needs or any accessibility issues you encounter, and our team will assist with product selection, quotations, and order processing.
In‑store assistance: Visit our physical store at Old Mutual Building, Kimathi Street, 3rd Floor Room No 324, Nairobi, during our office hours (Monday – Saturday, within the times indicated on our policy pages) for face‑to‑face support from our staff.

Our team can help you compare devices (such as laptops, printers, projectors, and accessories), explain technical specifications, and complete your purchase in a way that best suits your needs.

9. How to provide feedback or report an issue

We value feedback from all customers, including people with disabilities, as a key input to improving accessibility. If you:

Encounter any barriers on Territories.co.ke.
Find content that is difficult to perceive, understand, or operate with assistive technology.
Have suggestions on how we could make our products or online services more accessible.

Please contact us using any of the following:

Email: sales@territories.co.ke
Phone / WhatsApp: +254 708 964322
Physical address: Territories Technologies Ltd, Old Mutual Building, Kimathi Street, 3rd Floor Room No 324, Nairobi, Kenya.

When you contact us about an accessibility issue, if possible, include:

The page URL or product name.
The type of assistive technology or browser you are using.
A brief description of the problem you experienced.

This information helps us investigate and address issues more quickly.

10. Enforcement and governance

Accessibility at Territories Technologies Ltd is part of our broader commitment to responsible and inclusive business practices in Kenya’s technology retail sector. We aim to incorporate accessibility considerations into:

Website updates, UI/UX design decisions, and new feature rollouts.
Staff awareness, especially for teams involved in web content, e‑commerce, and customer support.
Vendor and third‑party selections where possible, preferring tools and plugins that support accessible use.

We also recognize that as Kenyan law and international standards evolve, our accessibility obligations may change, and we will review this statement from time to time to reflect new requirements and improvements.

11. Date of this statement

This Accessibility Statement was last updated on: 28 May 2026. We plan to review and update the statement periodically as we make further accessibility improvements to Territories.co.ke and expand our services.

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